Terms of Service

1. Definitions

For the purposes of these Terms:

• "Service" means the DoneWith.ink website, the free browser-based PDF editor, the DoneWith.ink Pro subscription, the signing-link generation feature, and all related functionality, software, interfaces, and infrastructure made available at or through the domain donewith.ink and any subdomains.
• "We," "Us," "Our," "Operator" refer to the individual founder and sole proprietor operating DoneWith.ink, a business based in Hong Kong.
• "You," "Your," "User" refer to any natural person or legal entity who accesses or uses the Service in any capacity — as a document sender, signer, viewer, or otherwise.
• "Pro" or "Pro Subscription" refers to the paid tier of the Service, priced at $3.99 per month (or such other price as we may set from time to time), which includes the ability to generate signing links and other premium features as described on the Service.
• "Free Tier" refers to the no-cost, no-account portion of the Service, including the in-browser PDF editor, text and stamp tools, page manipulation, and export functionality.
• "Signing Link" means a unique URL generated through the Pro tier that enables a third-party signer to open, review, and apply electronic signatures to a PDF document in their own browser.
• "Content" means any PDF document, text, signature image, metadata, or other data that you upload, create, edit, or transmit through the Service.
• "Electronic Signature" means any electronic sound, symbol, or process attached to or logically associated with a document and executed or adopted by a person with the intent to sign the document, as contemplated by applicable e-signature laws including the U.S. ESIGN Act, the EU eIDAS Regulation, and the Hong Kong Electronic Transactions Ordinance (Cap. 553).

2. Eligibility and Accounts

2.1 Age Requirement

You must be at least 18 years of age, or the age of legal majority in your jurisdiction (whichever is higher), to use the Service. By using the Service, you represent and warrant that you meet this requirement. The Service is not directed at children, and we do not knowingly collect information from anyone under 18.

2.2 Account Registration

The Free Tier does not require account creation. The Pro tier requires registration with a valid email address and a password or third-party authentication provider. You agree to provide accurate, current, and complete information during registration and to update such information promptly. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

2.3 One Person, One Account

You may not create more than one Pro account without our prior written consent. We reserve the right to suspend or terminate duplicate accounts and any accounts created through automated means.

3. Description of the Service

3.1 Free Tier

The Free Tier is a client-side, browser-based PDF editor. All editing operations — adding text, dates, signature boxes, initials, checkmarks, page reordering, rotation, deletion, and export — are performed entirely within your web browser using JavaScript executed on your local device. No PDF content is uploaded to or stored on our servers during Free Tier use. The Free Tier is provided "as is" and may be modified, suspended, or discontinued at any time without notice.

3.2 Pro Tier

The Pro tier adds the ability to generate signing links and manage signing workflows. Pro features may involve transmission of encrypted metadata (not PDF content) to our servers for the purpose of coordinating the signing process. The underlying PDF file itself remains in your browser and is never uploaded to our servers. The signed PDF is assembled client-side. Signing links are bound to a SHA-256 hash of the original document for tamper detection.

3.3 No Legal Advice

The Service is a software tool only. Nothing in the Service constitutes legal advice. We do not warrant that electronic signatures created through the Service are legally enforceable in your jurisdiction, for your particular document type, or for your intended purpose. You are solely responsible for determining whether electronic signatures are appropriate and legally sufficient for your use case. We strongly recommend consulting qualified legal counsel for advice on the validity of electronic signatures for your specific documents and jurisdictions.

4. Payment, Refunds, and Cancellation

4.1 Pricing

The Pro tier is priced at $3.99 USD per month (or the price displayed at the time of purchase). We reserve the right to change pricing at any time upon notice to you. Price changes will take effect at the start of your next billing cycle. The Free Tier remains free of charge.

4.2 Billing

Pro subscriptions are billed in advance on a monthly basis. By subscribing, you authorise us (or our third-party payment processor) to charge your provided payment method on a recurring basis until you cancel. You represent that you are authorised to use the payment method you provide.

4.3 Free Trial

We may offer a free trial period for the Pro tier. The trial begins on the date you subscribe and continues for the duration stated at sign-up (typically three (3) days). No payment method is required to start the trial. At the end of the trial, your access to Pro features will be suspended unless you provide a payment method and convert to a paid subscription.

4.4 STRICT NO-REFUND POLICY

If you believe a charge was made in error, you must contact us within seven (7) days of the charge date. We will investigate at our sole discretion, but we are under no obligation to issue a refund. Chargebacks initiated with your payment provider in violation of this clause constitute a breach of these Terms and may result in immediate and permanent termination of your account.

4.5 Cancellation

You may cancel your Pro subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to Pro features until the end of the period for which you have already paid. No pro-rated refunds will be issued for the unused portion of any billing period. You may cancel immediately — no questions asked, no retention tactics.

5. Acceptable Use

5.1 Lawful Use Only

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to those of Hong Kong, your jurisdiction of residence, and the jurisdiction of any signer with whom you share a signing link.

5.2 Prohibited Conduct

You may not, and may not permit any third party to:

• Use the Service to process, transmit, or store any Content that is unlawful, fraudulent, defamatory, harassing, threatening, invasive of privacy, or that infringes the intellectual property rights of any third party;
• Use the Service to forge or falsify signatures, impersonate any person, or misrepresent your authority to sign on behalf of any entity;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
• Use any automated means (bots, crawlers, scrapers) to access the Service, or attempt to circumvent any rate-limiting, authentication, or security measures;
• Resell, sublicense, rent, or lease access to the Service to any third party;
• Use the Service in any manner that could damage, disable, overburden, or impair our infrastructure;
• Upload or transmit any malware, viruses, or malicious code through the Service;
• Use the Service to process documents related to illegal activities, including but not limited to money laundering, fraud, terrorist financing, or sanctions evasion.

5.3 Enforcement

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your access to the Service if we reasonably believe you have violated this Acceptable Use policy. We may report violations to law enforcement authorities where appropriate.

6. Intellectual Property

6.1 Our IP

The Service — including its source code, compiled code, design, layout, user interface, graphics, logos, trademarks (including the "DoneWith.ink" wordmark and logo), and all associated documentation — is the exclusive intellectual property of the Operator and is protected by copyright, trademark, and other intellectual property laws of Hong Kong and applicable international treaties. Nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property, except the limited, revocable, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms.

6.2 Your Content

You retain all right, title, and interest in and to your Content. Because the Service operates client-side and does not upload your PDF files to our servers, we do not claim any ownership, licence, or interest in your Content. By using Pro features that transmit metadata to our servers for signing-link coordination, you grant us a limited, worldwide, royalty-free licence to process that metadata solely to the extent necessary to provide the Service to you. This licence terminates when the signing link expires or you delete your account.

6.3 Feedback

Any suggestions, feature requests, bug reports, or other feedback you provide about the Service may be used by us without restriction, attribution, or compensation.

7. Privacy and Data

7.1 No Server-Side File Storage

The core design principle of the Service is that your PDF files never leave your browser. The Free Tier performs all operations entirely client-side. The Pro tier transmits only encrypted metadata (not PDF content) for signing-link coordination. We do not have access to the contents of your documents and cannot retrieve, decrypt, or recover your files.

7.2 Data We Collect

We collect the minimum data necessary to operate the Service: email addresses for Pro accounts, payment information (processed by our third-party payment processor; we do not store full credit card numbers), and basic usage telemetry (page views, feature usage counts). We do not use Google Analytics, Facebook Pixel, or any third-party tracking scripts.

7.3 No Backups; Data Loss

Because the Service operates principally in your browser and does not upload your files to our servers, we provide no backup, recovery, or archival functionality for your Content. It is your sole responsibility to save, back up, and retain copies of your documents. We accept no liability for any loss of data, documents, or signatures.

8. Disclaimer of Warranties

• Any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement;
• Any warranty that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components;
• Any warranty that electronic signatures created through the Service are legally valid, binding, or enforceable in any particular jurisdiction or for any particular purpose;
• Any warranty that the Service will meet your requirements or expectations;
• Any warranty arising from course of dealing, course of performance, or usage of trade.

You acknowledge that software is inherently subject to bugs, errors, and interruptions, and that the Service may be unavailable or malfunction at any time. You use the Service entirely at your own risk.

9. Limitation of Liability

• Your use of, or inability to use, the Service;
• The unenforceability or legal invalidity of any electronic signature created through the Service;
• Any unauthorised access to or alteration of your Content (including any claim that we are unable to access your Content — a feature by design);
• Any bugs, errors, or inaccuracies in the Service;
• Any conduct or content of any third party on or through the Service;
• Any loss or damage arising from your failure to keep your login credentials secure;
• Any interruption, suspension, or discontinuation of the Service (whether temporary or permanent).

9.1 Liability Cap

Notwithstanding anything to the contrary in these Terms, and to the extent any liability is found that cannot be excluded under applicable law, the Operator's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall be strictly limited to the greater of: (a) the amount you paid to the Operator for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) ten United States dollars ($10.00 USD).

9.2 Personal Liability of Founder

9.3 Essential Basis of the Bargain

You acknowledge and agree that the disclaimers of warranty and limitations of liability set forth in these Terms are a fundamental and essential part of the bargain between you and the Operator, that they reflect a fair and reasonable allocation of risk, and that the Operator would not be able to provide the Service on an economic basis — and certainly not at the current price point — without these limitations. These provisions shall survive any termination or expiration of these Terms.

10. Indemnification

10.1 Your Obligation to Indemnify

• Your use of the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your Content, including any claim that your Content infringes the intellectual property, privacy, or other rights of any third party;
• Any dispute between you and a signer, counter-party, or other third party arising out of a document processed or signed through the Service;
• Your fraud, misrepresentation, negligence, or wilful misconduct;
• Any claim that an electronic signature created through the Service is invalid, unenforceable, or otherwise deficient — including any damages suffered by you or any third party as a result.

10.2 Control of Defence

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defence of such claim. You shall not settle any claim that affects the Operator or the Indemnified Parties without our prior written consent.

11. Third-Party Services

11.1 External Dependencies

The Service relies on certain third-party libraries and services, including but not limited to PDF.js (Mozilla), pdf-lib, Signature Pad, and Interact.js. These are loaded via public CDNs (cdnjs, unpkg, jsDelivr). We make no warranty regarding the availability, security, or functionality of these third-party resources. Your use of them is subject to their respective licences and terms.

11.2 Payment Processing

Payments for the Pro tier are processed by a third-party payment processor (e.g., Stripe). We do not store your full payment card details. Your payment transaction is governed by the payment processor's terms of service and privacy policy. We are not liable for any acts or omissions of the payment processor.

11.3 No Endorsement

References to third-party products, services, or websites do not constitute endorsement. We are not responsible for the content, accuracy, or practices of any third party.

12. Termination

12.1 Termination by You

You may stop using the Service at any time. To terminate your Pro account, cancel your subscription through your account settings. No refunds will be issued upon termination, in accordance with Section 4.4.

12.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service — in whole or in part, with or without notice, and with or without cause — at our sole discretion. Grounds for termination include (but are not limited to): violation of these Terms, abusive behaviour, fraudulent activity, non-payment, or any conduct we deem harmful to the Service or its users.

12.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination — including but not limited to Sections 4.4 (No-Refund), 6 (Intellectual Property), 8 (Disclaimer of Warranties), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law and Dispute Resolution), and 14 (Miscellaneous) — shall survive indefinitely.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any dispute arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"), without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

13.2 Exclusive Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any dispute arising out of or relating to these Terms or the Service. You waive any objection to venue or forum non conveniens in such courts.

13.3 Informal Resolution First

Before initiating any formal legal proceeding, you agree to first contact us at legal@donewith.ink and attempt to resolve the dispute informally. Both parties agree to negotiate in good faith for a period of at least thirty (30) days. If the dispute is not resolved within that period, either party may proceed with formal action in accordance with Section 13.2.

13.4 Time Limitation

Any claim or cause of action arising out of or relating to these Terms or the Service must be commenced within one (1) year after the claim or cause of action accrues, regardless of any statute of limitations to the contrary. Failure to bring a claim within this period constitutes a permanent bar.

13.5 No Class Actions

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate as a class representative or class member in any class action against the Operator.

14. Miscellaneous

14.1 Entire Agreement

These Terms constitute the entire agreement between you and the Operator regarding the Service and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral.

14.2 Amendments

We may modify these Terms at any time by posting the revised version on this page and updating the "Effective date" above. For material changes, we will make reasonable efforts to notify you via email (for Pro subscribers) or a prominent notice on the Service. Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Service immediately.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

14.4 Waiver

No failure or delay by the Operator in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise of that right. A waiver must be in writing and signed by the Operator to be effective.

14.5 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets.

14.6 Force Majeure

The Operator shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, internet outages, denial-of-service attacks, failure of third-party infrastructure or services, government action or regulation, or epidemic or pandemic events.

14.7 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Operator. You have no authority to bind the Operator in any respect.

14.8 Notices

All notices to the Operator must be sent via email to legal@donewith.ink. Notices to you may be sent to the email address associated with your Pro account or posted on the Service. Notice is deemed given 24 hours after an email is sent, or immediately upon posting on the Service.

14.9 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

14.10 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of any inconsistency, the English version shall prevail.

15. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. You further acknowledge that these Terms constitute a valid and binding contract, enforceable against you in accordance with their terms, and that you have had the opportunity to seek independent legal advice before agreeing to them. Your use of the Service constitutes your electronic signature and consent to these Terms, with the same force and effect as a handwritten signature.